Tracking is emailed after dispatch. Open Order Tracking using the details in your shipping email.
Troubleshooting Center
Find answers about orders, returns and your FEPPO product.
Allow 2–5 business days for preparation. Estimated transit after dispatch is 5–8 business days for the US, UK and EU, and usually 7–12 for other supported regions. These are estimates.
Availability depends on the address and shipping options shown at checkout. Contact support before ordering if your address needs special handling.
Bundles, accessories, batteries or larger items may ship separately with different tracking numbers. Check your shipping emails for additional parcels.
Send support your order and tracking numbers, plus package photos where relevant. Keep the packaging while the issue is reviewed.
Eligible orders generally have free standard shipping. Any shipping charge or regional surcharge is shown at checkout before payment.
Contact support within the applicable 30-day return window from delivery. Provide your order details and reason, and wait for return authorization and the correct address before shipping.
For a change-of-mind return, return shipping is generally the customer’s responsibility. Eligible defective or incorrect items follow a different process; contact support before arranging shipment.
Contact support promptly with the order number, item details and photos. The policy asks that missing, incorrect or damaged items be reported within 15 days of receipt.
FEPPO home appliances include a 1-year limited warranty from the original purchase date. Register your product to receive 1 additional year, for 2 years of total coverage. See the warranty policy for covered purchases and claim conditions.
Complete the Warranty Registration form with your name, email, purchase channel and order ID, and provide the purchase date. Please keep your proof of purchase, as we may ask for it by email. Registration adds 1 year to the standard 1-year warranty, for 2 years of total coverage.
For an authorized reseller or distributor purchase, contact that seller first for after-sales service. Keep your proof of purchase available.
Select your product in Product Support. Each product has its own FAQ; similar-looking devices and replacement parts may have different instructions.
Check the instructions included with your purchase. In Product Support, use Request Manual when no download is available, and include your model and order details.
Match the complete model name and part listing. If uncertain, send support a photo of the model label and the original part before ordering.
Include the product model, order number, purchase platform, a clear description and any displayed error. Photos or a short video can help explain the problem.
Contact FEPPO with your model and the steps you already tried. Do not use instructions for a different model as a substitute.
Select your model in Product Support and open Video Guides. If no guide is available, contact support with the model and the task you need help with.
No. Measure the food itself with a food thermometer. USDA guidance calls for hot food to stay at or above 140°F (60°C); the appliance setting or timer alone cannot confirm this.
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